The ‘Let’s Be On the Same Page’ Section
Please read the full policy carefully before booking. These policies are in place to ensure a professional, stress-free and an enjoyable experience for both you and Lens Queen Photography LLC. By booking an appointment and submitting a deposit, you acknowledge that you have read, understood, and agreed to all policy terms. Deposits serve as a formal agreement to all Lens Queen Photography LLC policies.
Cancellations, Reschedules, Deposits & Grace
Please note that all sales are final. Deposits act as an agreement to all of Lens Queen Photography policies. Make sure to read over the service you wish to book and all that it comes with before proceeding. All services require a 50% non-refundable deposit upon booking. If you must reschedule, you will have 48 hours prior to your appointment to do so. Your remaining balance + a $25 rescheduling fee is due on the original session date. If a studio was booked for your session, a new studio fee also applies to reschedules. All remaining balances and associated fees must be paid before receiving a new date. Only one reschedule is allowed before total cancellation of your session. If you must cancel altogether, please keep in mind there will be no refund of your deposit or associated studio fees. If the session is cancelled by client last minute - same day, the appointment will be considered a no show. The card on file will be charged for 100% of the remaining balance. Grace period is 15 minutes. After 15 minutes late, the appointment will be considered a no show and you'll be charged for 100% of the remaining balance owed.
Studio Sessions
I do not own a large studio location. I have a home-based studio in which I will conduct small, intimate photoshoots and baby photoshoots at my discretion. For bigger photoshoots requiring more space, I work with trusted partner studios that are rented per session - per hour. Please note that most sessions requiring a larger studio setting will require an additional studio fee, unless otherwise stated in your service agreement.
Studio rental rates range from $50–$100 per hour depending on availability, aesthetics, amenities, and the length of time needed. If your session requires a studio, you must select the “Studio Add-On” at the time of booking. A minimum $50 studio fee will be due at booking along with your deposit.
Please not that if professional makeup is added to your session, a minimum two-hour studio rental is required to allow adequate time for both services to be completed.
Any remaining studio balance beyond the minimum will be determined during consultation and added to your final invoice. Please review your package details carefully before scheduling, as some packages already include one hour of studio rental in the listed price.
Studio fees are non-negotiable, as they are an essential cost of doing business. In the event of a reschedule on behalf of client, a new studio fee is required for your new date.
If you prefer to avoid a studio fee, I recommend considering an in-home or outdoor session instead. If you have any questions about studio, in-home, or on-location sessions, please feel free to reach out using the contact form below—I’m happy to help guide you to the best option for your needs.
Raw images & Edits
RAW files are not released under any circumstances unless a signed copyright transfer agreement is completed and a $1,200 copyright release fee is paid. This process is required to legally protect my work and maintain the integrity and standards of my brand. Without a signed contract and paid invoice, RAW images will not be provided.
Please trust that your gallery will be carefully curated using my professional eye to deliver the strongest and most flattering images from your session.
If you would like additional images edited beyond what is included in your package, you will receive watermarked proofs to review. You will have 24 hours to select the images you’d like retouched.
Retouching rates are as follows:
• Basic edits: $15 per image
• High-end retouching: $30 per image
• Manipulation edits: $50 per image
Basic edits include color correction, cropping, and original backdrop cleanup.
High-end retouching includes blemish removal, skin smoothing, flyaway hair removal, body sculpting, wrinkle reduction, plus all basic edits.
Manipulation edits combine both basic and high-end retouching. It also includes digital backdrops, scenery changes, or the addition/removal of elements not present in the original photograph.
If you have any questions or need clarification, please don’t hesitate to reach out. I’m always happy to help guide you through the process!
Turn Around Time
Please allow 2 weeks to receive your retouched images. I edit all of my work myself and this can often take days on end to complete during a busy week of shooting, editing previous shoots, taking care of home, holidays, etc. so please book accordingly. Please, do not hassle or request sneak peeks. Kindly respect my creative process and know I am paying close attention to detail so that I can deliver you the best version of your portraits. If you cannot wait, rush delivery is available if you need your images back sooner. Rush delivery is an additional $150 for a 3-5 day turn around.
Travel
I am based in the Charlotte, NC area and willing to travel outside my area up to 200 miles. My mileage fee is $1 per mile, both ways. Please note that this travel fee applies to all ON-LOCATION sessions. Exact mileage fee is TBD upon location request. Please contact me prior to scheduling an appointment for an estimate!
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